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Frequently Asked Questions:
Imformative Links:
  • Why do you need piano caster cups?
  • How to decide what size caster cup to get
  • How to install piano caster cups yourself (without professional movers)
  • Satin vs. high polish caster cups

  • International Shipping:
    While our shipping prices are set for the continental United States, we are happy to ship internationally. Please email us with the product you are interested in and your address, and we will send you a shipping quote.

    Shipping for caster cups to Canada is $17.95 via US priority airmail (which is cheaper than UPS/FedEx). Select the "Canada Shipping" option on the shopping cart checkout menu after selecting your caster cups. For non-caster cup piano accessories, please email for a quote.

    Shipping methods:
    Caster cups are shipped via the USPS, priority mail. You should expect your product in 3-7 days. Piano lamps, metronomes and other music supplies are shipped via fed ex or UPS.

    Return Policy
    Products may be returned in new and re-sellable condition within 30 days of purchase for a full refund, minus a 10% restocking fee to help cover original shipping costs.

    What payment methods do you accept?
    We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS and PAYPAL through our secure server.

    Privacy Policy and Online Ordering and Security Policy:
    • Customer entries are used only for order processing. We do not give or sell customer information to anyone, period. We have no follow-up or advertising emails, newsletters, popups, spyware, affiliate scams, etc.
    • subscribes to the Roman Shopping Cart system, which is secured by VeriSign EV SGC SSL certificates. Thus, you can be assured that all transactions are safe and secure. Furthermore, all credit card information is deleted off our secure server after 7 days.
    • We have been online since 1995 and have never had a security issue, due to several layers of security built into our processing system. The methods used for increased security will not be addressed here for obvious reasons.

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